… at least not the ones you are used to by now :/ Today I want to write about something that I find very sad, but which also made me very angry last week. I actually received multiple packages for which I had to pay the post-delivery service for custom taxes I did not know about. As a student, I don’t have that much money and since I had bought many packages recently, I had to pay almost 100euros just for taxes. You can imagine that if I would have known about it, I would not have bought so much in the first place. Let me tell you what exactly the problem is and why it looks like I won’t be able to get any more of my beloved subscription boxes in the future…

Since I know that my readers are scattered all over the world, I know that tax problems are not the same for everyone. But I am sure you all have heard about the Brexit situation that was going on for the last 3 years or so. Basically, some politicians in the UK joked about making a public vote about if the UK should stay part of the EU or not. After that joke, they could not take it back anymore and the public vote actually forced them to exit the European Union. You might think it’s not a big deal if they are part of it or not, but it actually is because countries within the EU have special rules applied to them, benefits so to say which do not get granted to other countries. For example, as a person living in any EU country, you can travel and even move in between other EU countries without having to apply for a visa ever.

Another benefit is that you don’t have to pay certain taxes, mainly at the different countries customs, making trading in between countries just easier for everyone. And when the UK had forced itself to make the decision to leave the EU, they tried to still keep some of the benefits and they tried to assure everyone inside and outside of the country that they would not have to face many problems because of it. They would try to make trading treaties and such with the country leaders and the private person who wants to buy something, will not feel a difference. Well, I felt it and it’s a big one.

Basically because of all of these promises they made and treaties they wanted to get, the whole process of the UK leaving the EU took much longer than expected and for the normal person, it got really hard to tell what was decided on and when it will be an official law. The media did not even report on the Brexit news anymore, because people were tired of hearing it, and also nothing seemed to change for some reason. But in July this year, something seemingly did change and I did not know about it. Basically, it seems as if the treaty for trading and not paying customs, which they had talked about would to be a problem, did not get to be made, meaning that you now have to pay the normal taxes for any package from the UK which you have to pay for a package from any other country.

My biggest problem actually is, that no one informed me about that. I have a year-long subscription to the paper gang stationary box and neither in my emails nor on their website have they ever informed any of their EU members about the change. Which I find very unfair because I would basically have to pay 10-20euros more for it now, per month. And it’s not the only subscription I have! Being so positively surprised about the Artfulboxes I also made a year-long subscription to them JUST RECENTLY. If I had known about it earlier I would have not done it and I feel scammed in a way.

You might think, July is over 2 months past, why did you just learn about it? Well if you follow my paper gang reviews you know that even before July there were some problems with the delivery of the boxes. It always seemed to have been a different problem, but it often lead to my boxes either arriving later or not arriving at all(being replaced). So I actually have not gotten any boxes for the last 2 months because of what I thought was a similar problem again. I also was not worried about it, because I thought it would be able to be solved like the other delivery problems were. And again, nobody told me about what was wrong, so there were no steps for me to take.

Sadly all of the boxes I have received up to now and a new box I will be receiving soon(but had to cancel for the future already) are shipped from the UK. Meaning that if the companies themselves won’t find a solution, I can’t afford to get them anymore. While writing this post, I am about to ask the Company OhDeer about why everything happened the way it happened and if they plan on taking any further actions or not. Depending on when they answer, I will update this post. Wish me luck I guess, but sadly I am not hopeful 🙁

UPDATE: Actually the customer service at OhDeer never seems to disappoint! They have gotten back to me very quickly, apologizing for the chaos and trying to explain to me that they might have actually found a solution to the tax problems! I assume they either did not tell their customers about it because they wanted to solve the problem ASAP, hopefully without anyone noticing, or because they would actually not have known how much everyone has to pay because it seems to be different in every EU country. Either way, I think they should have told people about it, just to prepare for chaos like the one we are in now. But I guess everyone makes mistakes and since they are trying everything to make it up to us customers again, I think we can forgive them 🙂

As I have just mentioned they seemed to have found a solution to the tax problem by finding a delivery service which lets them take care of any extra costs instead of us the customers. In my case, that would mean that since there are no custom taxes to pay, the mailperson won’t have to get it from the custom center so technically I should be charged nothing in the end, which is what I had paid for in the beginning, right? So I am pretty happy IF everything works out the way they explained it to me. I will definitely keep you updated, reaaaaally looking forward to the October box now. Hopefully, I will be able to keep my subscriptions, at the least the ones at OhDeer. But if anything changes, I’ll let you know!

Greetings and good wishes
The Mad Hattress